Terms of service

Welcome to TimberVale.store. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using TimberVale.store, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of our website.

1. Acceptance of Terms

By visiting our website or purchasing products from TimberVale.store, you confirm that you are at least the age of majority in your jurisdiction or have permission from a legal guardian to use this website.

2. About TimberVale

TimberVale is an online retailer specializing in interactive toys and accessories for dogs and cats. Since 2022, we have been committed to providing quality products designed to enrich pets' daily lives through safe, engaging, and enjoyable play.

3. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

  • Violate any applicable laws or regulations.
  • Attempt unauthorized access to our systems.
  • Introduce viruses, malware, or harmful code.
  • Interfere with the operation or security of the website.
  • Use our content for unlawful commercial purposes without permission.

We reserve the right to restrict or terminate access if these Terms are violated.

4. Product Information

We strive to ensure that all product descriptions, specifications, photographs, and pricing are accurate.

However, occasional errors may occur. We reserve the right to correct inaccuracies, update information, or cancel orders affected by pricing or description errors without prior notice.

Actual product colors and appearances may vary slightly depending on monitor settings and manufacturing variations.

5. Pricing

All prices displayed on TimberVale.store are listed in the applicable currency shown during checkout.

Prices may change without prior notice.

Applicable taxes, duties, or customs fees imposed by local authorities remain the responsibility of the customer unless otherwise stated.

6. Orders

After placing an order, you will receive an order confirmation email.

Receipt of this email does not constitute acceptance of your order.

We reserve the right to:

  • Decline any order.
  • Limit product quantities.
  • Cancel suspicious or fraudulent transactions.
  • Request additional verification before processing an order.

If payment has already been collected for a cancelled order, a full refund will be issued.

7. Payment

We accept secure payment methods available during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments are processed through secure third-party payment providers.

8. Shipping

We proudly offer:

  • Free Worldwide Shipping
  • Estimated delivery time of 7–10 business days
  • Order processing within 1–2 business days

Shipping estimates are provided for convenience and are not guaranteed. Delays caused by customs, weather conditions, carriers, or events beyond our control are not considered breaches of these Terms.

9. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Customers may request eligible returns within 30 days after delivery.

Please review our Return & Refund Policy before submitting a request.

10. Intellectual Property

All content available on TimberVale.store, including but not limited to:

  • Logos
  • Graphics
  • Product images
  • Website design
  • Text
  • Icons
  • Branding
  • Layout
  • Digital materials

is the property of TimberVale or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or modified without prior written permission.

11. User Content

If you submit reviews, comments, suggestions, or other materials, you grant TimberVale a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and publish such content for business purposes.

You are responsible for ensuring that submitted content does not violate the rights of others.

12. Prohibited Activities

You agree not to:

  • Use false personal information.
  • Attempt payment fraud.
  • Resell products in violation of applicable laws.
  • Scrape or copy website content using automated tools.
  • Interfere with website functionality.
  • Upload malicious software.

Violation of these provisions may result in suspension or legal action.

13. Disclaimer

All products and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, TimberVale makes no warranties regarding uninterrupted website availability or that products will meet every customer's subjective expectations.

Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded.

14. Limitation of Liability

To the maximum extent permitted by law, TimberVale shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability shall not exceed the amount paid for the applicable order unless otherwise required by law.

15. Privacy

Your personal information is handled according to our Privacy Policy.

By using TimberVale.store, you consent to the collection and processing of information necessary to provide our services.

16. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of third-party websites.

Access to such websites is at your own risk.

17. Force Majeure

TimberVale shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, transportation disruptions, labor disputes, governmental actions, internet outages, pandemics, or other force majeure events.

18. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Changes become effective immediately upon publication on this page.

Continued use of the website after updates constitutes acceptance of the revised Terms.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws governing our business operations, without regard to conflict of law principles.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

TimberVale.store

6800 Sherbrooke St W
Montreal, Quebec H4B 1P4
Canada

Phone: (519) 653-7579

Email: support@TimberVale.store