Contact information

Thank you for visiting TimberVale.store. We value every customer and strive to provide friendly, reliable, and professional support throughout your shopping experience. Whether you have questions about our products, need assistance with an order, or require help with a return, our customer support team is always ready to assist.

Company Information

Store Name
TimberVale

Website
TimberVale.store

Established
2022

Business Address

TimberVale.store
6800 Sherbrooke St W
Montreal, Quebec H4B 1P4
Canada

Customer Support

Email:
support@TimberVale.store

Phone:
(519) 653-7579

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)

Saturday – Sunday
Closed

Customer inquiries submitted outside business hours will be answered as soon as possible on the next business day.

How to Contact Us

The fastest way to reach our support team is by email.

When contacting us, please include:

  • Your full name
  • Order number (if applicable)
  • Email address used for purchase
  • Description of your question or issue
  • Photos (if reporting damaged or incorrect products)

Providing complete information allows us to resolve your request more efficiently.

Product Questions

Need help choosing the right product?

Our support team is happy to answer questions regarding:

  • Product specifications
  • Materials
  • Sizes
  • Recommended use
  • Product availability
  • Care instructions
  • General purchasing advice

Order Assistance

If you've already placed an order, we can help with:

  • Order confirmation
  • Shipping updates
  • Tracking assistance
  • Address corrections (before shipment)
  • Order cancellations (when eligible)
  • Delivery inquiries

Shipping Support

We proudly provide:

  • Free Worldwide Shipping
  • Processing within 1–2 business days
  • Estimated delivery within 7–10 business days

If your shipment experiences unexpected delays, our team will gladly assist in checking the latest shipping status.

Returns & Refunds

Customer satisfaction is our priority.

We offer a 30-Day Return & Refund Policy on eligible purchases.

If you wish to request a return, please contact us before sending any item back. Our team will provide detailed instructions and help guide you through every step of the process.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us resolve your case quickly, include:

  • Order number
  • Photos of the product
  • Photos of the shipping package
  • Brief explanation of the issue

We will review your request promptly and work toward an appropriate solution.

Privacy & Security

Your privacy is important to us.

All personal information submitted through TimberVale.store is handled securely and used only for purposes related to:

  • Processing orders
  • Providing customer support
  • Improving our services
  • Fulfilling legal obligations

We never sell or intentionally disclose customer information to unauthorized third parties.

Business Inquiries

For wholesale opportunities, partnerships, media requests, or other business-related inquiries, please contact us via email with the subject line that best describes your request.

Our team reviews every inquiry carefully and will respond as soon as possible.

Our Commitment

Since 2022, TimberVale has been committed to delivering high-quality pet toys and accessories while providing dependable customer service. We believe that every customer deserves a smooth shopping experience, honest communication, and prompt assistance whenever needed.

Whether you're shopping for an energetic puppy, a playful kitten, or a beloved lifelong companion, we're here to help you find products that bring happiness, enrichment, and lasting enjoyment.

Thank you for choosing TimberVale.store. We sincerely appreciate your trust and look forward to serving both you and your pets.