Shipping policy

Thank you for shopping with TimberVale.store. We are committed to providing a reliable and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. This Shipping Policy explains how we process, ship, and deliver orders worldwide.

By placing an order through TimberVale.store, you agree to the shipping terms outlined below.

1. Shipping Coverage

We are pleased to offer Free Worldwide Shipping on all eligible orders.

No minimum purchase is required to qualify for free shipping.

We proudly serve customers in many countries around the world. If shipping restrictions apply to your location, you will be notified during checkout.

2. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed.

Processing includes:

  • Order verification
  • Product preparation
  • Quality inspection
  • Secure packaging
  • Shipment scheduling

Orders placed during weekends or public holidays will begin processing on the next business day.

3. Estimated Delivery Time

Our standard estimated delivery time is:

  • Processing Time: 1–2 Business Days
  • Shipping Time: 7–10 Business Days

Total estimated delivery time may vary depending on your destination, customs clearance, local carrier operations, weather conditions, and other unforeseen circumstances.

Delivery estimates are provided for reference only and are not guaranteed.

4. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

Whenever available, this email will include tracking information so you can monitor your shipment throughout its journey.

Please allow a short period for tracking updates to appear after the carrier receives your package.

5. Shipping Partners

To ensure efficient global delivery, we work with trusted international logistics providers and local delivery services.

The shipping carrier used for your order may vary depending on your destination and the most efficient available shipping route.

6. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other government-imposed fees depending on your country's regulations.

These charges are determined by local authorities and remain the responsibility of the customer unless otherwise stated by applicable law.

TimberVale.store has no control over customs processing times or additional fees imposed after shipment.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully review your:

  • Name
  • Shipping address
  • Postal code
  • Phone number
  • Email address

If incorrect information causes delivery delays, failed delivery attempts, or returned packages, additional shipping charges may apply.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before the order is shipped.

8. Delayed Deliveries

While most orders arrive within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Customs inspections
  • Transportation disruptions
  • Public holidays
  • High shipping volume
  • Carrier delays
  • Natural disasters

We appreciate your patience if unexpected delays occur.

9. Lost Packages

If your tracking information has not been updated for an extended period or you believe your package has been lost, please contact our customer support team.

We will work directly with the shipping carrier to investigate the shipment and determine an appropriate resolution.

10. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible.

To assist with the investigation, please provide:

  • Your order number
  • Photographs of the package
  • Photos of the damaged product
  • A brief description of the issue

Our team will review the information promptly and provide an appropriate solution.

11. Split Shipments

If your order contains multiple products, items may occasionally be shipped separately.

This helps us ensure faster delivery when products are stored in different fulfillment locations.

There is no additional shipping cost for split shipments.

12. Failed Delivery Attempts

If a delivery cannot be completed because:

  • The address is incorrect
  • The recipient is unavailable
  • The package is refused

the shipment may be returned by the carrier.

Additional shipping charges may apply if reshipment is requested.

13. Order Tracking

Customers are encouraged to monitor shipment progress using the tracking information provided in the shipping confirmation email.

If you experience difficulty tracking your order, please contact our support team for assistance.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

TimberVale.store

6800 Sherbrooke St W
Montreal, Quebec H4B 1P4
Canada

Phone: (519) 653-7579

Email: support@TimberVale.store

Our customer support team is always happy to assist you with shipping inquiries and order updates.