Contact Us

Thank you for visiting TimberVale. Our customer support team is available to assist you with questions regarding our products, orders, shipping, returns, refunds, and general store information.

For questions about an existing order, please include your order number and the email address used when placing your order. This helps our team locate your purchase and provide assistance more efficiently.

Customer Support

TimberVale
6800 Sherbrooke St W
Montreal, Quebec H4B 1P4
Canada

Website: TimberVale.store
Email: support@TimberVale.store
Phone: (519) 653-7579

How We Can Help

Our customer support team can assist with:

• Product information and general questions
• Order status and tracking
• Shipping and delivery questions
• Incorrect, damaged, or missing items
• Returns and refunds
• Order changes or cancellations when possible

We aim to respond to customer inquiries as promptly as reasonably possible during normal business operations.

For additional information regarding delivery, returns, or use of our website, please review our Shipping Policy, Return & Refund Policy, and Terms of Service.